Legal notice
TERMS AND CONDITIONS OF Champagne Season
General information
Champagne Season
Langgade 8
9000 Aalborg
CVR Number: 43123920
Phone: 42709925
Email: Theolundmadeleine@gmail.com
PAYMENT
Champagne Season accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will only be deducted from your account when the item is shipped. All amounts are in EUR. European Monetary Unit and incl. VAT.
Right of complaint
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and/ or manufacturing. You can have the item repaired, exchanged, the money returned, or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product/ service. You must complain in "reasonable time" after you have discovered the defect/ error. SuperEarth will cover return costs to a reasonable extent.
Read more about your right to make a complaint on the Danish Competition and Consumer Authority's website.
Upon return, complaints, and use of the right of withdrawal, the item must be sent to:
Champagne Season
Langgade 8
9000 Aalborg
Shipments are not received per. cash on delivery.
Refund
In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be disclosed without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Return policy
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Get the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Get the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots/ parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be covered by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment within 14 days after. The notice must be given per. mail to contactchampagneseason@gmail.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Note and send the item to:
Champagne Season
Langgade 8
9000 Aalborg, Denmark
You can not regret by simply refusing to receive the item without giving clear notice.
Goods except the right of withdrawal
The following types of goods are not included in the right of withdrawal:
Products that are manufactured according to the consumer's specifications or have a clear personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Goods which, due to their nature, become inextricably mixed with others upon delivery.
Items where the seal is broken.
- Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
- Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.
Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.
- Agreements entered into at public auction.
Goods that deteriorate or become obsolete quickly.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill out and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received the return.
We do not accept packages sent by post. cash on delivery.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
Opportunities for appeal
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the Board of Trustees.
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: Theolundmadeleine@gmail.com